Grievance Redressal / Nodal Officer Policy

The grievance redressal policy provides direct sellers, customers, C & F, Employees of Mannat India Marketing Pvt. Ltd. with resolutions process governing the complaint resolution . The purpose of this policy is to establish the process for addressing the complaints and resolving them within the stipulated timeline.

The Grievance officer shall be appointed by the board of the company as grievance redressal officer who shall hear out the grievances of concerned person and counsel them. The Grievance redressal members will report to the grievance committee, and then the committee shall report to Nodal Officer of the company.

If the concerned individual is not satisfied by the decision of the Grievance Redressal officer within 20 days, then the concerned shall refer such cases to the Nodal Officer within 5 days and if Nodal Officer won’t be able to resolve them, the board shall look into those matters within next 5 days

Nodal Officer will be appointed by the Director of the company as Nodal Officer who shall hear grievances received from the Grievance committee, which has been pending and un-resolved and shall counsel them accordingly

GRIEVANCE COMMITTEE -The board of director of the company formed Grievance committee who shall appoint the Grievance member and shall be considered responsible for monitoring the grievance received.

GRIEVANCE REDRESSAL MEMBER AS BELOW
Name	Email ID	Contact No.
NIDHI TYAGI	info@mismmyshop.com	6397410078

NODAL OFFICER AS BELOW
Name	Email ID	Contact No.
RAVINDER KUMAR	mannatindia85@gmail.com	9528983696